Homepage Terms and conditions

Terms and conditions

• By placing an order with DIVELIME.com you will have deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact a member of our customer service team before placing an order with us, by telephone on +44 (0)1480 878 134, by Email at info@divelime.com or by post to: DIVELIME, c/o Premier Chemicals Ltd., PO Box 583, Huntingdon, CAMBS PE29 9EF.

• By placing an order via this website you are making an offer to DIVELIME.com to purchase the goods detailed in your order upon the terms described in your order.

• Once you have placed an order a confirmation Email will be sent to you.

• Goods will not be despatched until payment has been received.

• Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order where appropriate, please see the delivery section.

• You may normally cancel your order for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full (excluding postal charges) within 30 days.

• DIVELIME.com takes every reasonable care to ensure that the descriptions on this website are accurate. However, specifications may change.

Shipment

Orders are generally despatched within 2–3 working days after receipt of payment and are shipped via Royal Mail or courier. Please note Saturday is not a working day. If you prefer delivery by another means e.g next day, an additional cost will be applied, so please contact us. If there is a delay we shall inform you by Email or telephone.

Your soda lime will be despatched in a 25 litre plastic keg with tamper evident closure.

Orders outside the UK will be charged postage by weight. Please contact us if you have any queries.

Returns

If you are not happy with any product, simply Email us and return it, complete and unopened in perfect condition, within 14 days for a full refund (excluding postage), enclosing a note stating the reason for return. Please ensure you get proof of postage. Your statutory rights are not affected. 

Secure payment

To ensure that your payment is made safely we use PayPal as a secure online payment processor.

Privacy policy

We are committed to protecting the privacy and personal information that customers provide us with in accordance with the Data Protection Act 1998. At no time will we sell or pass your details to third parties without obtaining your consent (save that your name, address and telephone number will be passed to our carriers for goods delivery purposes).

The information you provide is used to process your order. In addition we may occasionally contact you to let you know of any special promotions, new products or any news we feel may be of interest to you. If you do not wish to receive this information please email us including the word 'Unsubscribe' in the heading.

Premier Chemicals Ltd does not retain credit/debit card or payment data on file. Credit/debit card transactions are handled by a third-party financial institution, which receives the credit/debit card number and other personal identifying information only to verify the credit/debit card information and process transactions.

Web analytics

This website uses first party cookies to gather anonymous browsing data which allows us to see visitor trend behaviour on the website and improve its effectiveness. This information is not used for any other purpose and is not shared with any other websites to target advertising to you.

We will not use any personal information obtained via this website for any purpose other than that stated when the information is gathered. We adhere to the terms of the Data Protection Act, and take the security and value of any information you supply us very seriously. We will not share your information with any third party unless required to do so by legal requirement. If you do not wish this to happen please disable cookies.

Registered office

Salisbury House, Station Road, Cambridge, CB1 2LA

Company registration No

No. 06135849

Company VAT No

No. GB 904 5672 24

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